PULSE Assessments
Performance Under Live Scenario Evaluation
Take the pulse of your leadership’s capability.
PULSE assesses how leaders perform in real-world situations, where decisions carry weight, timing matters, and outcomes impact the business.
It is a live, scenario-based evaluation designed to reveal how individuals think, prioritise, and respond under pressure.
Why PULSE?
PULSE provides a clear, diagnostic view of leadership capability at a strategic level.
It is designed to:
- Identify high-impact, commercially focused leaders
- Evaluate decision-making in complex, high-stakes environments
- Benchmark leadership capability across senior teams
- Support critical hiring and succession decisions with confidence
Process & Details
- Select the role you wish to evaluate.
- Choose the assessment (there are currently three options available for each role).
- Our team will send the assessment to the candidate or employee. Each assessment takes 30 minutes to complete.
- You will receive the report within three business days of completion.
The report includes the full assessment, the candidate’s responses, and our evaluation framework.
Assessments are priced at $299 each, or $169 when added to a capability assessment.
General Manager Assessment
The PULSE: General Manager assessment evaluates how candidates approach complex operational and strategic challenges across a hospitality venue.
Candidates are presented with a realistic venue scenario and required to analyse the situation, prioritise actions, and outline how they would implement solutions within a defined timeframe.
This provides clear, observable insight into leadership judgement, commercial thinking, and decision-making under pressure.
The assessment is designed to reflect the breadth and complexity of challenges General Managers face across operations, people, and business performance.
What It Measures
Compliance & Risk Management
How candidates or employees identify, assess, and manage operational risks while maintaining regulatory and brand standards.
Finance & Commercial Acumen
How effectively candidates or employees drive financial performance, manage budgets, and make commercially sound strategic decisions.
People Management & Leadership
How candidates or employees lead leadership teams, build culture, and drive accountability and performance across the venue.
Restaurant Manager Assessment
The PULSE: Restaurant Manager assessment evaluates how candidates respond to operational, commercial, and leadership challenges within a live restaurant environment.
Candidates are presented with realistic service and business scenarios and required to outline a structured response within a defined timeframe.
This approach provides clear insight into how individuals manage the realities of service, lead teams, and make commercially sound decisions in the moment.
The assessment is timed to reflect the pace and pressure Restaurant Managers experience across both service delivery and day-to-day operations.
What It Measures
Finance & Commercial Acumen
How effectively candidates or employees manage costs, drive revenue, and make decisions that support profitability.
People Management & HR
How candidates or employees lead teams, handle performance issues, and foster a productive, compliant workplace culture.
Customer Experience & Service Recovery
How candidates or employees respond to service challenges, resolve issues, and protect the guest experience and brand reputation.
Marketing Manager Assessment
The PULSE: Marketing Manager assessment evaluates how hospitality marketing leaders approach strategic campaigns, brand challenges, and performance optimisation within a live scenario environment.
Candidates are presented with a realistic venue marketing brief and required to develop a structured response within a defined timeframe.
This approach provides clear insight into how individuals think strategically, execute campaigns, and respond to performance challenges in real-time.
What It Measures
Creativity & Concept Development
How effectively candidates or employees generate ideas that align with brand positioning, audience, and commercial objectives.
Problem Solving & Campaign Performance
How candidates or employees analyse performance, optimise campaigns, and make data-informed decisions under pressure.
Market Awareness & Reputation Management
How well candidates or employees understand market dynamics, customer behaviour, and protect and evolve brand perception.
