Peritiv Experiences
See your venue the way your guests do.
We offer tailored experience audits (mystery shopping) for hospitality venues, including restaurants, pubs, clubs, bars, hotels and liquor retail.
Audits are conducted by experienced front-of-house leaders, ensuring every review reflects real-world service standards and current industry expectations.
We assess the full guest journey and provide a clear report with practical, prioritised insights and recommendations.
Our audits focus on measurable improvement through follow-up, progress tracking so that you can see where you lead, where you lag, and what to improve next.
To ensure audits drive meaningful, sustained improvement, we strongly recommend scheduling recurring visits. Ongoing audits allow for follow-up, progress tracking, and measurable performance outcomes across multiple touchpoints, helping you turn insight into lasting change.
Frequently Asked Questions
What is Peritiv Experiences?
Peritiv Experiences is a structured audit designed to evaluate real customer and employee interactions across your business.
Our audits, our mystery shops, provide an objective view of how your brand, service standards, and operational behaviours are experienced in practice, not just how they are intended to operate.
The mystery shops are customised for different venue types to ensure they are in-depth, relevant, and meaningful, reflecting the realities of each operating environment.
Peritiv Experiences helps organisations identify strengths, gaps, and opportunities for improvement across the full customer and team journey.
How are the audits structured?
Our mystery shops assess the full customer experience, including online presence and marketing, guest experience, product (food and beverage), and compliance. Each review provides clear insights and practical recommendations.
Each Peritiv Experience Audit follows a consistent, evidence-based framework and is tailored to your business and sector. Audits may include a combination of:
- In-person and digital experiences
- Scenario-based interactions
- Process and service touchpoint assessments
- Behavioural and brand alignment criteria
What insights do I receive?
You receive a structured insights report that evaluates the full customer journey, identifying what is working well and where opportunities exist to strengthen the guest experience.
Your report includes:
- Category scores across the full experience, including Online & Marketing Review, Guest Experience, Food & Beverage, Venue Presentation, and Compliance, with detailed scoring across multiple sub-categories.
- A clear summary of the most impactful strengths and gaps observed during the visit.
- Detailed observations from each stage of the guest journey.
- Supporting evidence such as photos and service observations captured during the visit.
- Trend comparisons over time when audits are repeated, allowing you to track improvements, identify recurring issues, and measure operational progress.
How long does each audit take to complete?
The length of each audit depends on the scope and complexity of the experience being assessed.
As a guide:
- Individual experience audits typically take around 60-120 minutes.
- Reporting and insights are delivered within an agreed timeframe following completion
Audit duration and frequency are defined upfront to align with your operational needs.